Service Policy
1. Service Policy Overview
At DocuHelp, our goal is to provide efficient, affordable, and professional document preparation services tailored to your unique needs. We are not a law firm and do not provide legal advice. Our services are focused on helping you prepare and organize your paperwork correctly and securely.
2. Confidentiality
DocuHelp takes your privacy seriously. All client information, documents, and communications are kept strictly confidential.
We adhere to the following principles:
- All submitted documents are stored securely and only accessed by authorized staff.
- We will not share, sell, or distribute your personal information with any third party, except when legally required or upon your written consent.
- All remote sessions and correspondence are conducted using secure platforms.
3. Payment Policy
- Full payment is required before document preparation begins.
- Payment methods accepted: credit/debit cards, Zelle, or approved digital platforms.
- For services requiring expedited handling, an additional rush fee may apply.
4. Refund Policy
Due to the customized nature of our services:
- No refunds will be issued once work has begun or documents have been delivered.
- If you cancel before work begins, you may be eligible for a partial refund, minus administrative fees.
- In the rare event that DocuHelp is unable to complete your service due to our own error or internal issue, we will offer either a full refund or credit toward future services.
5. Turnaround Time
- Standard processing times vary based on the type and complexity of the document(s).
- Estimated timeframes will be provided at the time of service request.
- Rush processing may be available upon request and subject to additional fees.
- Delays caused by missing information or client inaction are not the responsibility of DocuHelp.
6. Revisions
- Minor corrections and revisions due to DocuHelp’s error will be made at no charge.
- Additional revisions requested by the client after document completion may incur an extra fee.
- It is the client’s responsibility to review documents for accuracy prior to submission or filing.
7. Client Responsibilities
To ensure the best outcome, clients agree to:
- Provide accurate and complete information in a timely manner.
- Respond to follow-up questions or document requests promptly.
- Review all prepared documents before submission to agencies or courts.
- Understand that DocuHelp does not offer legal advice or interpret the law.
